H.O.P.E. for Sunny Skies Privacy Policy

Privacy Policy & SMS Communications

Effective Date: October 23, 2026

Organization: H.O.P.E. for Sunny Skies

Telephone: (281) 720-6611

1. Introduction

H.O.P.E. for Sunny Skies ("H.O.P.E.," "we," "our," or "us") is a nonprofit organization dedicated to strengthening families, supporting children, and promoting healthy parent-child relationships.

We are committed to protecting the privacy and confidentiality of individuals who interact with our organization, including clients, parents, employees, contractors, volunteers, and community partners.

This Privacy Policy explains how we collect, use, protect, retain, and disclose personal information, including information collected through our website, Employee Hub, electronic forms, and SMS text messaging services.

2. Information We Collect

Depending on your relationship with our organization, we may collect:

Full name and contact information
Mobile telephone number
Email and mailing addresses
Employment or volunteer information
Appointment and scheduling information
Information voluntarily submitted through forms or communications
SMS messaging preferences and consent records
Communication history, including relevant message dates and responses
Information necessary to provide supervised visitation, monitored exchanges, parenting education, and related family services

Sensitive family and case-related information is handled in accordance with applicable confidentiality requirements and organizational policies.

3. How We Use Your Information

H.O.P.E. for Sunny Skies uses personal information for legitimate organizational purposes, including:

Coordinating supervised visitation appointments and monitored exchanges
Providing scheduling confirmations, reminders, and updates
Communicating with employees and contractors regarding case assignments, scheduling, and administrative matters
Sending onboarding, training, and organizational notifications
Responding to questions and service inquiries
Maintaining appropriate organizational records
Fulfilling applicable legal, regulatory, and court-related obligations
Improving administrative efficiency and service delivery

We use personal information only for appropriate organizational purposes.

4. SMS Text Messaging Communications

H.O.P.E. for Sunny Skies may offer optional SMS text messaging to individuals who have provided appropriate consent.

Messages may include:

Supervised visitation appointment reminders and scheduling updates
Monitored exchange coordination
Employee assignment notifications
Staff scheduling and administrative reminders
Employee onboarding and training notifications
Important organizational announcements and service-related updates

SMS Consent: Individuals must provide appropriate consent before receiving text messages from H.O.P.E. for Sunny Skies. Providing a mobile telephone number alone does not automatically enroll an individual in promotional SMS communications.

Message Frequency: Message frequency varies depending on scheduling activity, case assignments, and organizational communication needs.

Message and Data Rates: Message and data rates may apply based on the recipient's mobile carrier and service plan.

Opt-Out: Recipients may reply STOP to any applicable H.O.P.E. SMS message to unsubscribe from further messages in that messaging program.

Help: Recipients may reply HELP for assistance or contact info@hopeforsunnyskies.org or (281) 720-6611.

SMS participation is voluntary and is not required as a condition of receiving unrelated organizational services.

5. Mobile Information Sharing and SMS Consent Protection

H.O.P.E. for Sunny Skies does not sell, rent, share, or disclose mobile telephone numbers or SMS opt-in consent information to third parties or affiliates for marketing or promotional purposes.

We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.

Text messaging originator opt-in data and consent information will not be shared with third parties or affiliates for their independent marketing or promotional activities.

We may use authorized technology and communications service providers, including Twilio, solely to facilitate messaging and related operational services on our behalf, subject to appropriate confidentiality and data protection safeguards.

6. Confidentiality and Information Disclosure

H.O.P.E. for Sunny Skies recognizes the sensitive nature of family services and supervised visitation records.

Information may be disclosed when reasonably necessary and legally permitted, including to authorized organizational personnel, contracted service providers, courts, legal representatives, caseworkers, or other authorized professionals.

Such disclosures are limited to appropriate operational, professional, or legal purposes.

SMS opt-in consent information is not transferred to these parties for independent marketing purposes.

7. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.

Access to sensitive organizational information is limited according to job responsibilities and authorized access levels.

Because standard SMS messaging is not guaranteed to be encrypted end-to-end, H.O.P.E. seeks to limit sensitive case information transmitted through text messages.

8. Data Retention

H.O.P.E. for Sunny Skies generally retains organizational and service-related records for five years, unless a longer period is required by applicable law, court order, contractual obligation, or an applicable records-retention policy.

SMS consent and opt-out records may be retained as reasonably necessary to document compliance and honor communication preferences.

At the conclusion of the applicable retention period, records are securely deleted or disposed of in accordance with organizational procedures.

9. Your Privacy Choices

Individuals may contact H.O.P.E. for Sunny Skies to:

Request information about personal data maintained by the organization
Request correction of inaccurate contact information
Update communication preferences
Withdraw SMS consent
Request deletion of eligible personal information, subject to legal and organizational retention requirements

To submit a privacy-related request, email info@hopeforsunnyskies.org.

10. Children's Privacy

H.O.P.E. for Sunny Skies provides services involving children and families. Information relating to minors is collected and maintained only as appropriate for authorized organizational services, legal requirements, and legitimate administrative purposes.

We do not knowingly enroll children in promotional SMS messaging programs.

11. Changes to This Privacy Policy

H.O.P.E. for Sunny Skies may update this Privacy Policy periodically to reflect changes in organizational practices, technology, or applicable legal requirements.

Updates will be published on our website with a revised effective date.

12. Contact Information

For questions regarding this Privacy Policy, personal information, or SMS communications, please contact:

H.O.P.E. for Sunny Skies

4311 Maravilla Lane

Richmond, TX 77406

Email: info@hopeforsunnyskies.org

Phone: (281) 720-6611

Website: www.hopeforsunnyskies.org